How Do You Issue a Customer Refund for Order Deposit/On Account Amount?
Short Answer: Receipt-Allocate with a general ledger distribution with no invoice.
Explanation: This option allows customer funds to be allocated to a ledger account.
Examples:
- Funds on account that need to be refunded back to the customer
- An existing invoice that needs to be adjusted off to an account (other than those already listed)
- Funds from non-customers applied to the appropriate expense account
- Refund from UPS
- Reimbursement from employees
1. In Receipt-Allocate,
A. Select the Customer.
B. Open the General Ledgers expander.
C. Add General Ledger (238 Suspense)
D. Process
2. In order for you to write a check, the customer needs to be setup as a vendor. This can be done through Vendor-New or Vendor Manager.
3. Create a New Bill using the customer set up as a vendor, enter the amount. In the reference field enter the customer name or invoice number and the word refund.
4. In Bills Apply, allocate the amount, as non-order, to your Suspense general ledger (238).
5. In Bill Pay, select the appropriate vendor, write the check. Select the proper check from the list and click Process.
6. In Bill Checks, select the appropriate bank account that the check is issued from. Check the box for the corresponding check to print, and then Process.